Shipping Times
Your kit will be shipped from our warehouse in South Granville, Australia or City of Industry, US
Processing Time: All orders leave our warehouse within 48 hours on business days. (Please allow an additional 3 days for us to process the custom kits. These are very labor intensive to edit, design, and produce!)
International shipping is available. Shipping and handling times will vary by location.
United States: 8-20 days
Australia: 10-20 days
Canada: 10-20 days
United Kingdom: 12-20 days
South Africa: 6-8 days
Hungary: 8-12 days
New Zealand: 7-10 days
Germany: 8-12 days
Ireland: 8-15 days
Japan: 3-5 days
Finland, Sweden, Norway: 14-24 days
France, Netherlands: 12-24 days
Rest of the World: 14-30 days
Tracking: You will receive a shipping confirmation with a tracking number as soon as your order has been sent out.
Returns: you can return your order for a full refund for up to 50 days from the purchase date.
Returned products must be in the condition you received them and in the original box and/or packaging.
*We unfortunately do not offer refunds for the following:
1.Partially completed diamond paintings / paint by numbers
2.Fully completed diamond paintings / paint by numbers
3.Custom kits
Money Back Guarantee: We offer an easy, hassle-free 30-day money back return policy.
Please contact us at service@defirefly.com with any questions.